At Esme Leds, we strive to deliver your tech gadgets quickly and safely. Please read our shipping policy to understand how and when your order will be delivered.
1. Delivery Areas
Please check at checkout if your location is eligible for delivery.
2. Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
3. Delivery Time
- Once shipped, orders are typically delivered within 3–5 business days, depending on your location.
- Delivery times may vary due to external factors such as weather conditions, strikes, or holidays.
4. Shipping Method
- All orders are shipped via our trusted courier partners.
- Tracking information is not currently available, but our support team can assist with delivery status.
5. Shipping Charges
- Standard shipping is free for all orders, unless stated otherwise during checkout.
- Additional delivery charges may apply for remote areas or special handling requests.
6. Delivery Attempt
- Our delivery partner will attempt delivery once at the provided address.
- If the customer is unavailable, the order may be rescheduled or cancelled. Please ensure someone is available to receive the package.
7. Payment Method
Note: We only accept Cash on Delivery (COD). Please ensure the exact payment is available at the time of delivery.
8. Damaged or Missing Orders
If your order arrives damaged or is missing items:
- Contact us within 48 hours of delivery at [email protected]
- Include your order number and photos of the damaged item(s)
9. Contact Us
For any shipping-related inquiries, please reach out to:
Email: [email protected]