At Esme Leds, we aim to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, our return and refund policy provides guidance on how we handle such situations.
1. Eligibility for Return
You may request a return only under the following conditions:
- The product received is damaged, defective, or incorrect
- The request for return is made within 7 days of receiving the order
- The product is unused, in its original packaging, and includes all accessories
2. Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse or negligence
- Products without original packaging or missing parts
- Requests made after 7 days from the delivery date
3. Return Process
To initiate a return:
- Email us at [email protected] with your order number, photos of the product, and a brief explanation of the issue
- Our support team will review your request within 2–3 business days
- If approved, we will schedule a pick-up or request you to return the item (depending on your location)
4. Refunds
Once the returned item is received and inspected:
- If approved, a full refund will be issued within 7–10 business days
- The refund will be issued in cash upon return if feasible or via alternate method arranged directly with you
- If the return is not approved, we will notify you with a reason and no refund will be processed
5. Exchanges
We currently do not offer direct product exchanges. If you need a different product, please request a return and place a new order separately.
6. Contact Us
For any questions or to begin a return, please contact:
Email: [email protected]